About the importance of being honest.
Specifically, about how you can be even more honest than you think you can be. You have to be honest and build honesty in your organization so problems are raised earlier. That way, when people are doing something that’s dysfunctional, others will say something. You hire people for potential, so you’re going to have to give them developmental feedback to achieve that potential. You want to build a culture, a purposeful organization, but people are going to act in ways that may violate that. You have to be able to raise that, confront them, and deal with it. And if you act in dysfunctional ways, you have to be able to handle people’s reactions.